Frequently asked questions

Lawned is a New Zealand marketplace that connects homeowners with local lawn and garden contractors. You map your property once, post jobs with clear scope, compare offers, and pay only after you approve completed work. See how it works for the full four-step journey.

Create a client account, add your property, draw service zones on the map, then post a job with services, timing, and a starting budget. Local contractors can respond with offers you compare in your Home.

Create a contractor account, set up your profile and workzone, then finish Stripe payout checks (and NZBN verification if you are a company or partnership) before you can quote on paid jobs. After that, browse open jobs with mapped scope from your contractor dashboard. You can accept a client's budget or send your own offer in-platform.

Yes. Your client dashboard supports multiple properties, each with its own zones, notes, icons, and service history.

Yes. Open your dashboard, choose the property, and use property & zones to adjust boundaries, names, and map details anytime.

From your Book flow, select a saved property, choose services and timing, set a starting budget, and publish the job. Nothing is booked until you accept an offer. Track finished work in History.

Yes. Contractors can send counter-offers. You can accept, reject, or counter back from the bid inbox in your Home or dashboard.

The job is assigned to that contractor, a secure card hold is placed for the agreed price, and you can track progress from your client dashboard. See pricing for how holds and capture work.

No. Lawned does not auto-match crews. A contractor is only assigned when you explicitly accept their offer.

Yes. Book again from a property on Home, or reopen a finished job from History when you want to repeat a past setup.

The property permanently leaves your property and booking lists, and its slot becomes available. Unfinished orders are cancelled, while previous jobs remain in History with their address, status, and payment record. Property zones and setup photos are no longer shown. If a job is active, removal is blocked until that job is resolved. When in doubt, contact support with your property label.

Mapped zones give contractors the same visual scope you see — lawns, edges, hedges, and access notes — so quotes align with real work areas instead of guesswork from the street.

Yes. Name each zone and assign colours so contractors can clearly identify the exact area to service. Set this up under property & zones.

Yes. You can place icons for access and safety context, then add optional notes and media instructions in the same property setup flow.

Off-limits zones mark restricted or dangerous areas. They are excluded from order selection and visible for contractor safety. Trust & safety explains how we think about on-site risk.

Yes. After saving property setup, use the instructions flow to attach images and short notes to each zone or icon — still under property & zones.

When you accept an offer, Lawned places a secure card hold for the accepted job price plus the booking fee. After the contractor completes the job and submits evidence, you review the outcome. Payment captures only when you approve — or after the review window shown in the product if you take no action. Details are on pricing.

The booking fee is paid by the client at checkout and estimates card processing on the accepted job price: 2.9% plus NZD 0.30, GST-inclusive. For example, a NZD 35.00 job has a NZD 1.32 booking fee, so the client total is NZD 36.32. See pricing for the full breakdown.

The platform fee is deducted from the contractor payout, not added on top of the client checkout total. Lawned deducts 10% of the accepted job price plus GST on that fee when payment is captured through Stripe Connect. See pricing for the current breakdown.

Jobs support completion evidence and tracking context so you can verify work against mapped zones. Trust & safety covers how we approach verification and disputes.

After the contractor submits completion, the job enters a review window shown in the app. Open it from your client dashboard, check the evidence against your mapped scope, then choose Dispute instead of approving if the outcome does not match what was agreed. Payment stays on hold while the dispute is open. You and your contractor can work through the case in the Resolution Center.

Yes. The review timer is not a deadline for raising problems. If you notice an issue after payment, open the job and choose Report a problem. A case is opened in the Resolution Center, your contractor is notified, and you can negotiate an outcome. Lawned does not override your statutory rights under the Consumer Guarantees Act and Fair Trading Act.

Payment auto-releases after the review window shown in the product if you have not approved or disputed completion. Read how pricing and capture work for the hold-then-capture overview.

Yes. Use Reorder this order from the Home to prefill the same property, zones, services, and budget as a new one-off request.

There is no listing fee to join Lawned or appear in your workzone. Platform fees apply only when jobs are completed and paid through the marketplace: 10% of the accepted job price plus GST on that fee. See pricing and for contractors.

Lawned does not collect passports or driver licences. Every contractor must complete Stripe Connect identity checks before quoting, accepting work, or receiving payouts. Companies and partnerships must also verify their own NZBN — franchisees use the franchisee entity, not the parent brand. Sole traders are cleared through Stripe. Creating an account is not the same as being cleared to transact. See trust & safety and the Terms of Service.

Use your contractor dashboard to review open orders aligned with your service areas, then place offers using the client's mapped scope and notes.

Yes. You can accept the client's budget or send a counter-offer in-platform so scope and agreed price stay clear — see pricing for how offers relate to holds and capture.

Use the map, selected services per zone, access constraints, and any photos or instructions the client added. How it works describes what clients see on their side.

Payouts follow the platform completion flow after the client approves completed work and capture settles per the agreed terms. You must finish Stripe Connect onboarding first — payouts only go to the connected Stripe account that passed identity checks. Details sit with pricing and contractor support if you need a specific case checked.

If a client opens a dispute, automatic payout is paused until the case is resolved. Open your Resolution Center to see open disputes, review details, respond in the app, and work through any proposed resolution. Use support with your job reference if you need help on a specific dispute.

Our Terms of Service explain how the platform works, your responsibilities, liability, account closure, and related legal details.

Our Privacy Policy explains how Lawned collects, uses, stores, and shares personal information under the Privacy Act 2020.

We use essential, payment, mapping, and related cookies to run the platform. See our Cookie Policy for details and how to manage preferences in your browser.

If something on Lawned is hard to use with your device or assistive technology, read our Accessibility Policy and contact support with the page, task, browser, and assistive tech you were using.